Customer Service

At PETZENZONE, we are committed to providing our customers with the best possible service. If you have any questions, concerns, or comments, we’re here to help.

Contact Us

You can reach us in several ways:

  1. E-mail: You can e-mail us at We strive to respond to all e-mails within 24 hours.
  2. Contact Form: You can also reach us by filling out the form on our Contact Us page. The link to the form is
  3. Phone: If you prefer to speak with a customer service representative, call us at 302-685-8604. Our customer service hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time.
  4. Instagram: Feel free to reach out to us on Instagram. Our handle is @petzenzone. We’re always happy to connect with our customers on social media.

Customer Service Policies

We are dedicated to ensuring complete satisfaction with your shopping experience at PETZENZONE. Please let us know if you’re not completely satisfied with your purchase. We’ll do everything we can to make it right.

We value your feedback. We’d love to hear from you if you have any suggestions on how we can improve.

Thank you for choosing PetzenZone. We look forward to serving you!